Job Summary
The Executive Health Concierge / Clinical Coordinator (Phlebotomist) is responsible for delivering high-quality clinical support through phlebotomy, coordinating the end-to-end client journey, and ensuring efficient clinic operations. The role requires a highly organised, proactive individual who can effectively manage multiple stakeholders while maintaining exceptional standards of patient care.
Key Responsibilities
1. Phlebotomy & Clinical Support
- Perform venepuncture (phlebotomy) and specimen collection in accordance with clinical protocols.
- Ensure accurate specimen handling, labelling, and timely dispatch to partner laboratories.
- Maintain clinical supplies, equipment, and treatment areas.
- Prepare consultation files and maintain accurate EMR documentation.
- Assist physicians in reviewing and consolidating laboratory, imaging, and diagnostic reports by ensuring completeness, highlighting outstanding investigations, and flagging abnormal findings based on established reference ranges.
2. Client Journey Management
- Serve as the primary contact throughout the client's healthcare journey.
- Coordinate consultations, bloodwork, imaging, specialist referrals, and diagnostic investigations.
- Manage appointment scheduling, follow-ups, report readiness, and next steps.
- Ensure timely completion of investigations and a seamless client experience.
3. Clinical Operations & Coordination
- Coordinate with laboratories, imaging centres, specialists, sports clubs and other healthcare partners.
- Monitor investigation turnaround times and ensure reports are available before physician consultations.
- Support physicians by ensuring complete documentation and efficient clinical workflows.
- Communicate professionally using appropriate medical terminology.
4. Operations & Compliance
- Support daily clinic operations and workflow efficiency.
- Ensure billing accuracy and follow up on outstanding payments where required.
- Maintain organised records, audit readiness, and compliance with PDPA, MOH regulations, and Company policies.
- Perform other duties as assigned by the Company.
Requirements
- Recognised Phlebotomy certification or equivalent.
- Experience in a healthcare, hospital, or clinical environment is preferred
- Strong organisational, multitasking, and coordination skills.
- Ability to liaise effectively with healthcare providers, sports clubs, insurers, and external vendors.
- Proficient in Microsoft Office and EMR systems.
- Professional, proactive, detail-oriented, and committed to delivering excellent patient care.
