Job Description
About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About The Position
Wynn Al Marjan Island is currently seeking an Executive Housekeeper Rooms to join the resort's hotel housekeeping team.
Responsibilities
The primary duties and responsibilities of this role are:
- Oversee daily operations of public areas including lobbies, corridors, restrooms, lounges, pool areas, and other guest-facing spaces.
- Implement and monitor cleaning schedules, SOPs, and quality control protocols.
- Conduct regular inspections to ensure cleanliness, safety, and aesthetic standards are consistently met.
- Manage inventory and procurement of cleaning supplies, equipment, and dcor maintenance items.
- Lead, train, and mentor public area attendants and supervisors, fostering a culture of excellence and accountability.
- Monitor team performance and support development plans to enhance service delivery.
- Ensure staffing levels are aligned with operational needs and guest traffic patterns.
- Respond promptly and professionally to guest feedback and service requests related to public areas.
- Collaborate with Engineering, Security, and other departments to ensure seamless operations and maintenance.
- Maintain discretion and attention to detail in VIP and high-profile guest areas.
- Assist in managing departmental budgets, controlling labor and supply costs.
- Analyze operational metrics and guest feedback to drive continuous improvement.
- Ensure compliance with health, safety, and sanitation regulations.
- Support sustainability initiatives related to waste reduction, energy efficiency, and eco-friendly practices in public spaces.
- Oversee and manage the daily operations of the Public Area Department
- Plan, execute and monitor cleaning and maintenance programs in all public areas and throughout the hotel and casino
- Monitor and inspect the daily upkeep and maintenance of public areas, including casino, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices
- Schedule and monitor special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration
- Liaise with the Facilities Department to resolve maintenance requests, issues and complaints
- Develop and monitor operations policies and procedures
- Develop, implement and monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling
- Monitor inventory levels of cleaning chemicals and tools to ensure they are always adequately stocked and maintained according to operational needs
- Oversee Public Area administration and paperwork
- Coordinate and monitor the preparation of operating expenses, payroll budgets and updates on capital improvements
- Continuously improve health and safety standards
- Accept any other duties and responsibilities assigned by the Director Public Area
- Coordinate with relevant departments to satisfy guests requests
- Respond to guests requests and handle escalated complaints promptly and to their satisfaction
- Execute corrective action if necessary and ensure follow-through if no immediate solution can be found
- Provide feedback to guests recommendations, share their ideas with staff and management and include in planning and operations
- Approve rosters, vacations and breaks and ensure manpower meets business demands
- Approve overtime/undertime records in a timely manner
- Implement and monitor departmental training plans and write operating procedures
- Supervise, direct and lead the team to achieve department goals
- Conduct regular briefings and disseminate Company information to the team
- Hire, train, supervise, and manage Public Area staff
- Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
- Test and correct any deviations from procedures swiftly through on the job training
- Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Trainer
- Develop and share your vision for the department
- Maintain effective communication with all Team Members by providing written and verbal translations
- Monitor Team Members manners and grooming according to Company standards
- Promote a work environment where employees feel valued, appreciated, involved, equal and safe
- Company and Department Responsibilities
- Report regular progress to the Director - Public Area
- Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly
- Suggest creative ideas to management to enhance the Public Area's image and offering
- Interact with Department and Company Team Members, management, and contractors professionally and positively
- Attend Department and inter-Department meetings and share relevant information
- Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
- Adhere to the Company policies and procedures and comply with the Code of Conduct
- Remain well-mannered and well-groomed as per Department and Company standards
- Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
- Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible
About You
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in hospitality management or related field preferred.
- Minimum 7 years of experience in housekeeping or public area operations, with at least 23 years in a management role in luxury hospitality.
- Minimum 3 years of experience in public area operations for either large integrated resort, or large Forbes 5-Star hotel property.
- Proven ability to manage teams and maintain high service standards.
- Strong leadership, organizational, and communication skills.
- Proficiency in housekeeping/public area management systems and Microsoft Office.
- Fluent in English; additional languages are a plus.
- High level of discretion, professionalism, and attention to detail.
About Wynn Al Marjan Island's Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
