About Dubai Holding Asset Management:
Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.
The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations.
From hotspot retail destinations like Bluewater's, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management's retail destinations captivate millions of visitors and tourists every year.
Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected.
In 2022, Dubai Holding Asset Management's retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city's global recognition as one of the most desirable and liveable destinations worldwide.
About the Job:
An opportunity has arisen for an Executive Tenant Relations– Retail – Dubai Holding Asset Management to join Dubai Holding Asset Management. The main duties and responsibilities of this role:
The role holder is responsible for serving as the primary contact for all mall tenants by maintaining strong professional relations in line with company objectives. The role holder provides daily administration and communication concerning the mall tenants and supports with any issues/queries.
Tenant Relations
- Maintain accurate and up-to-date tenant data and records.
- Build and manage strong professional relationships with retail tenants.
- Address tenant complaints, issues, and operational challenges promptly.
- Ensure tenant compliance with Dubai Municipality regulations and DHAM lease policies (housekeeping, cleanliness, safety, security, HSE, fire safety, etc.).
- Conduct regular inspections to ensure stores are operational, well-maintained, merchandised, and safe.
- Escalate maintenance and safety issues to operations teams and service providers for timely resolution.
- Conduct tenant orientation and regular tenant meetings covering emergency procedures, communication systems, and operational updates.
- Draft tenant communications including letters, rent concession cases, early termination notices, and internal memos.
- Ensure lease documentation and compliance records are complete, updated, and properly filed.
- Collect and monitor tenant data such as monthly sales, footfall, permits, and compliance documents.
- Support preparation of special case reports (e.g., rent discount requests) for management review.
Cross-Functional Coordination
- Coordinate with technical teams to ensure tenant fit-out and modification requirements are implemented as approved.
- Liaise with community management for tenant-related common area issues.
- Support marketing teams in the setup and execution of events and promotional activities.
- Coordinate with finance on tenant billing, reconciliations, and payment queries.
Documentation & Communication
- Prepare and issue tenant correspondence in line with DHAM guidelines.
- Maintain organized databases of leases, trade licenses, insurances, Ejari, and tenant IDs.
- Ensure timely renewal of all licenses and permits.
- Maintain compliance documentation (insurance, maintenance contracts, pest control, AMC, grease trap, LPG, etc.).
- Track and manage all tenant communications and correspondence.
- Ensure records are audit-ready for internal, external, and government authorities.
Rental Collection & Billing
- Follow up with tenants on timely rental payments in coordination with collections teams.
- Support resolution of payment disputes and prepare case details when required.
Tenant Variations & Alterations
- Process tenant requests, statutory notices, alterations, and violations in line with regulatory requirements.
- Coordinate with internal departments (e.g., DTS) for tenant variation requests.
- Conduct inspections and report lease, safety, or health violations.
- Process non-technical tenant requests and coordinate issuance of Tenant Work Permits (NOCs) within agreed timelines.
Marketing Support
- Facilitate retailer-led marketing initiatives within leased and common areas.
- Encourage tenant participation in seasonal and special event campaigns.
Performance Review & Reporting
- Support analysis of retailer and category performance for business improvement opportunities.
- Assist leasing teams with tenant mix optimization and replacement of underperforming brands.
- Conduct data entry and analysis using systems such as Yardi, POS, Footfall, and RAFs.
- Support preparation of retail asset management reports (footfall, turnover, rental forecasts, etc.).
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- 2–4 years of experience in retail, real estate, mall operations, tenant relations, or customer experience.
- Strong communication skills in English; Arabic is a plus.
- Strong stakeholder management, influencing, and relationship-building skills.
- Customer-focused with a results-driven mindset.
- Strong problem-solving, analytical, and decision-making skills.
- Well-organized, able to multitask, and manage priorities effectively.
- Proactive, adaptable, and able to work with urgency.
- Collaborative team player with good business awareness.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
