Export Customer Service Coordinator ( English)

Company Description Greenya Egypt for Export is an Egyptian-owned agribusiness specializing in growing, packing, and exporting a wide range of fresh fruits, vegetables, and herbs. The company operates accredited farms in El-Beheira, El-Fayoum, and El-Menia, benefiting from highly fertile soil to ensure consistent product quality. Greenya's production is certified by Global G.A.P, SEDEX, and ISO9001, reflecting strong commitments to quality, safety, and ethical standards. The product portfolio includes citrus, table grapes, strawberries, mangoes, and pomegranates, as well as diverse vegetables and herbs exported to international markets. Greenya offers candidates the opportunity to work in an export-oriented environment with a focus on global customer relationships and agricultural excellence.
Role Description The Export Customer Service Coordinator (English) is a full-time, on-site role based in 6th of October, responsible for managing and supporting international customers throughout the export process. The coordinator handles customer inquiries, order confirmations, shipment details, and documentation, ensuring timely and accurate communication in English with clients and internal teams. Daily tasks include tracking orders, coordinating with logistics, production, and quality departments, and resolving issues related to delivery schedules, product specifications, and service expectations. The role also involves maintaining customer records, monitoring customer satisfaction, and following up on feedback to improve service levels. The coordinator is expected to work closely with the export and sales teams to ensure a smooth customer experience and adherence to company policies and export regulations.
Qualifications

• Strong customer-focused skills, including Customer Satisfaction, Customer Experience, and Customer Service.
• Proficiency in Customer Support and handling client inquiries and complaints in a professional manner.
• Excellent Communication skills in English (written and spoken), with the ability to interact effectively with international clients.
• Previous experience in export operations, logistics, or international customer service, preferably in agriculture, food, or FMCG sectors.
• Good understanding of export documentation, Incoterms, shipping procedures, and coordination with freight forwarders.
• Solid organizational and time-management skills, with attention to detail and accuracy in data entry and order handling.
• Ability to work on-site full time in 6th of October and collaborate with cross-functional teams.
• Proficiency in MS Office and basic ERP or CRM systems; additional languages are an asset.
• Bachelor's degree in Business, Commerce, Logistics, or a related field is preferred.