Manage and develop strong relationships with assigned international clients and act as the main point of contact for their day-to-day requirements.
Prepare and follow up on technical and commercial quotations, negotiations, and orders in coordination with the Export Manager.
Coordinate the execution of export orders with Production, Quality, Shipping, and Finance teams, ensuring timely delivery and customer satisfaction.
Identify opportunities to grow existing accounts and support the development of new international business opportunities.
Maintain an accurate sales pipeline and provide regular account updates, sales forecasts, and performance reports.
Handle customer inquiries, complaints, and operational issues, coordinating internally to ensure timely resolution.
Follow up on customer payments and overdue receivables in coordination with Finance.
Conduct market and competitor research to identify customer needs, market trends, and business opportunities.
Support the company's participation in international exhibitions and trade fairs and follow up on generated leads.
Maintain accurate and up-to-date customer, quotation, contract, and order records, and ensure proper export documentation.
Monitor and follow up on customer shipments in coordination with the Shipping department, ensuring timely delivery, providing customers with shipment updates, and promptly addressing any delivery-related issues.
Qualifications
Bachelor's degree in Business Administration, Marketing, International Business, or a related field.
3–5 years of experience in Export Sales, Key Account Management, International Sales, or a similar B2B role.
Previous experience in B2B manufacturing, printing, packaging, pharmaceutical, food, FMCG, or related industries is highly preferred.
Excellent written and spoken English, with strong business communication and professional email-writing skills.
Strong customer relationship management and negotiation skills.
Good understanding of the export sales cycle and international trade practices.
Good knowledge of export documentation, shipping procedures, and Incoterms is preferred.
Strong follow-up, coordination, and problem-solving skills.
Ability to manage multiple accounts and priorities while meeting deadlines.
Strong commercial awareness and a results-oriented mindset.
Good command of Microsoft Office, particularly Excel and PowerPoint.
Experience with CRM systems is an advantage.
Willingness to travel internationally and attend exhibitions when required.
