Role Overview
Join our passionate team in The Chedi Hegra as an F&B Supervisor, where you will play a pivotal role in leading food and beverage operations in a dynamic ONSITE hospitality environment. You will ensure high standards of service, maximize guest satisfaction, and oversee daily team management to deliver an exceptional dining experience within our unique destination.
Responsibilities
- Supervise and coordinate daily F&B operations, ensuring efficient workflow and service standards are consistently achieved.
- Lead, motivate, and train F&B staff, fostering a positive and professional working environment.
- Monitor guest satisfaction, resolve issues promptly, and anticipate guest needs.
- Ensure hygiene and quality standards are maintained according to brand and regulatory requirements.
- Assist in menu planning, inventory control, and stock management.
- Generate reports related to sales, staff performance, and guest feedback for management review.
- Coordinate with the culinary team to ensure seamless cooperation and smooth service delivery.
- Support opening and closing procedures for F&B outlets.
Must have requirements
- Minimum 2 years of supervisory experience in food & beverage operations within upscale or luxury hospitality environments.
- Proven leadership, team management, and delegation skills.
- Strong understanding of F&B service standards, guest service excellence, and quality control.
- Excellent interpersonal and communication abilities (English proficiency required).
- Hands-on approach and ability to work ONSITE with flexible shifts, including weekends and holidays.
- Working knowledge of health, safety, and hygiene procedures relevant to F&B operations.
Nice to have requirements
- Certificate or diploma in hospitality management or related field.
- Previous experience in a luxury or resort hotel setting.
- Familiarity with POS systems and F&B management software.
- Multilingual communication skills, especially Arabic.
- First Aid or Food Safety certification.
Perks and Benefits
- Competitive salary and incentive structure.
- Comprehensive health and wellness benefits.
- Staff meals and uniform provided.
- Access to staff recreational facilities and activities.
