Endeavour to resolve all complaints during the shift and log all complaints in the logbook for further follow-up.
Supervise colleagues during shifts and functions.
Supervise outlet section service.
Ensure restaurant operating equipment is clean and in working order.
Maintain impeccable uniform and personal presentation standards in accordance with hotel policy.
Execute cash handling and banking procedures.
Prepare daily banking and cash flow reports.
Establish and instruct staff in cash security procedures.
Report or deal with irregular payments.
Supervise the maintenance of service equipment.
Monitor standards of guest facilities and services.
Control stock and monitor security procedures.
Perform any reasonable tasks as instructed by the manager.
What We Need From You
Key Skills & Experience
Previous experience in upscale fine dining restaurant is preferred.
Familiarity with French wines and wine pairings is valuable, enhancing the dining experience for guests.
Ability to work in a team and in different functions.
Exceptional customer service skills, including the ability to provide personalized and attentive service to guests, handle special requests, and create a memorable dining experience.
Ability to handle challenging situations gracefully, including addressing customer complaints, managing busy service periods, and resolving issues promptly.
Great communication skills.
Warm and inviting personality.
Ability to think calmly under pressure.
Willingness to learn open-mindedly.
Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
Basic organization skills in restaurant operation.
