Job Description
LOVE WHAT YOU DO EVEN MORE At JW Marriott , treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. Learning opportunities with some of the best professionals the region has to offer. We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and: World class training and development, including leadership development. Recognition programs. Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000! Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. OUR EXPECTATIONS FROM THE ROLE: Guest Relations Address guests service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (E.g LEARN, Guest Response) to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Assist other employees to ensure proper coverage and prompt guest service. General Food and Beverage Services Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Pick-up trays and clean tables as needed to ensure a clean dining area. Follow appropriate procedures for serving alcohol, follow local Training & Guidance. Thank every guest upon departure, invites them to return, and wishes them a fond farewell. Retrieve and deliver food and beverage orders in a timely manner. Perform other reasonable duties as requested. Coordinates with the respective kitchens to ensure guests orders are delivered. Take order on notepad, up-selling, reading back the order to confirm its accuracy. Beverage/Coffee Cart Inspect the cleanliness and presentation all china, glass, and silver prior to use. Cash/Bank Handling Record transaction in MICROS or similar system at time of order. Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communication Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate safety training and certifications to perform work tasks Policies and Procedures Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash. Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOP CRITICAL COMPETENCIES Interpersonal Skills Customer Service Orientation Teamwork Interpersonal Skills Diversity Relations Communications Communication Listening English Language Proficiency Personal Attributes Dependability Presentation Positive Demeanor Integrity Safety Orientation Stress Tolerance Adaptability/Flexibility Organization Multi-Tasking Personal Attributes Information Retention PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Desired Candidate Profile
Education:
Diploma(Hotel Management)
Gender:
nm
Nationality:
Any Nationality
