Facilities Executive (Corporate- Retail)

Job Description:

Oversee the daily operations and maintenance of multiple retail stores, ensuring all equipment is serviced on schedule and maintenance staff and service providers are efficiently deployed to deliver timely support. Manage all specialist subcontractors to ensure consistent, high-quality service delivery. Lead and supervise the maintenance team to enable effective customer interaction while maintaining a high standard of customer service and satisfaction.

Roles and Responsibilities:

Core Responsibilities:

1. Organise the manpower required for each job, ensuring that the right number of employees are at each site at the designated time.
2. Meet with the Business unit's representative and stakeholders regarding any requests/complaints, resolve issues where appropriate, or refer to the line manager.
3. Coordinates with the GMG Project team for inspection prior to the ceiling closing of stores and reports any snags.
4. Assisting in establishing AMC on time as required by business units
5. Manage cleaning and other hard and soft services service providers, assess SLA's & KPI's time to time as per contract specifications.
6. Identify any gaps in the skills of the labour force and arrange for appropriate training to take place.
7. Continuously work towards and monitor high levels of customer satisfaction at all times in order to provide quality and sustainable services.
8. Ensure the observance of all guidelines, instructions, and conditions applicable to the Operations & Facilities department and as laid down by U.A.E. law, the company, and its owners.
9. Organise and attend regular staff meetings, using them as a basis for the development of consistent standards in quality working and behaviour. Conduct toolbox talk on a weekly basis.
10. Manage and maintain specialist subcontracts such as Maintenance, Housekeeping, Specialist equipment- FA/FF, Pest Control, Lift, Shutters, CCU etc.,
11. Ensure that all work orders are closed in time and customer satisfaction is obtained on the work order. Any customer dissatisfaction will be analysed, and an action plan will be developed for improvements.
12. Ensure quality materials are arranged in time or prior to work execution with proper reference to work orders.
13. Identify opportunities for improvements, and how they could be implemented.
14. Carry out quality control checks on all maintenance carried out by the team and the SP team.
15. Manage all specialist sub-contractors and ensure that the maintenance is carried out on time with quality.
16. Carry out quarterly inspection of stores and take appropriate action on abnormalities. Prepare and submit a summary report about the store's condition and recommendations.
17. Prepare PPM schedule, monitor the execution of PPM activities, and report to the management on a monthly basis.
18. Ensure all safety and technical compliance for the stores are attended to and rectified.

Self-Management:

• Identify any personal training and development requirements relevant to the current role and attend appropriate training.
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Takes ownership of his own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan.

Keeps

Skills Required:

• Ability to problem-solving and troubleshoot.
• Analytical skills
• Planning and Organizing
• Effective verbal and written communication
• High level of customer orientation/understanding
• The ability to self-priorities workload.