Facilities Manager

Facility Manager

Job Summary

We are looking for an experienced and highly organized Facilities Manager with a strong hospitality/hotel background to oversee the facilities, maintenance, cleanliness, safety, and overall physical environment across our cinema operations.

The ideal candidate will bring a hotel-style approach to guest experience and operational excellence, ensuring that every cinema location is maintained to the highest standards of functionality, cleanliness, comfort, safety, and presentation.

The role requires a hands-on leader who can manage multiple facilities, contractors, suppliers, and service teams while minimizing operational disruptions and maintaining a premium customer experience.

Key Responsibilities

Facilities & Maintenance

- Oversee the day-to-day operation and maintenance of cinema facilities, including auditoriums, lobbies, restrooms, F&B areas, offices, back-of-house areas, and common spaces.

- Develop and implement preventive and corrective maintenance plans.

- Ensure all facilities, equipment, HVAC, plumbing, electrical, lighting, elevators, fire systems, and other building services are operating efficiently.

- Conduct regular site inspections and identify maintenance, safety, and operational issues.

- Ensure issues are resolved promptly with minimal impact on cinema operations.

- Maintain accurate maintenance records, checklists, and service schedules.

Hospitality & Guest Experience

- Apply hotel-level service and presentation standards to the cinema environment.

- Ensure all guest-facing areas are consistently clean, comfortable, well-maintained, and visually appealing.

- Work closely with Operations, F&B, Marketing, and Cinema Management to ensure the facility supports an exceptional guest experience.

- Monitor customer feedback related to cleanliness, temperature, facilities, restrooms, seating, and overall environment, and ensure appropriate corrective actions.

Housekeeping & Cleanliness

- Oversee housekeeping and cleaning standards across all cinema areas.

- Establish cleaning schedules, inspection checklists, and quality standards.

- Ensure auditoriums, carpets, seats, restrooms, lobbies, and F&B areas meet the required standards throughout the operating day.

- Monitor hygiene, waste management, pest control, and deep-cleaning activities.

Vendors & Contractors

- Manage relationships with maintenance companies, cleaning contractors, pest control providers, security/service providers, and other facility-related suppliers.

- Evaluate vendor performance and ensure agreed service levels are consistently met.

- Coordinate maintenance works and contractors while minimizing disruption to cinema operations.

- Support procurement and contract negotiations for facility-related services.

Health, Safety & Compliance

- Ensure compliance with all applicable health, safety, fire, and facility regulations.

- Conduct regular safety inspections and risk assessments.

- Ensure fire protection systems, emergency exits, alarms, emergency lighting, and safety equipment are regularly inspected and maintained.

- Support emergency preparedness and business continuity procedures.

- Ensure all incidents and facility-related risks are properly documented and addressed.

Budget & Cost Control

- Prepare and monitor facilities and maintenance budgets.

- Control operational and maintenance costs without compromising service quality.

- Identify opportunities for energy efficiency, cost reduction, and improved operational performance.

- Review maintenance contracts, service agreements, and facility-related expenses.

Team Management

- Lead, supervise, and develop facility, maintenance, housekeeping, and related support teams.

- Establish clear performance standards and KPIs.

- Prepare duty schedules and ensure adequate coverage across cinema operating hours.

- Provide training on safety, cleanliness, maintenance procedures, and hospitality standards.

- Promote a culture of accountability, responsiveness, and service excellence.

Qualifications & Experience

- Bachelor's degree in Facilities Management, Hospitality Management, Hotel Management, or a related field.

- 5+ years of experience in Facilities Management, preferably within a hotel, hospitality, entertainment, retail, or large-scale customer-facing operation.

- Strong preference for candidates with a hotelier/hospitality background.

- Experience managing multiple facilities or large properties is highly preferred.

- Strong knowledge of building maintenance, MEP systems, HVAC, fire & safety, housekeeping, and facility operations.

- Experience managing external contractors and service providers.

- Strong knowledge of health, safety, and regulatory requirements.

- Excellent English communication skills.

- Strong Microsoft Office skills and facility management systems is an advantage.

Ideal Candidate Profile

The ideal candidate should be:

- Hospitality-minded with a strong focus on guest experience.

- Highly organized and detail-oriented.

- Hands-on and comfortable working across multiple cinema locations.

- Strong in vendor and team management.

- Proactive in identifying and solving operational issues.

- Able to work under pressure and respond quickly to urgent facility issues.

- Commercially aware, with strong cost-control capabilities.

- Professional, presentable, and an excellent communicator.

- Passionate about maintaining high standards of cleanliness, comfort, safety, and service.

Key Performance Indicators (KPIs)

- Facility uptime and maintenance response time.

- Preventive maintenance completion rate.

- Cinema cleanliness and facility inspection scores.

- Guest complaints related to facilities.

- Vendor/service-level performance.

- Maintenance and facility cost efficiency.

- Health & safety compliance.

- Energy and utility efficiency.

• - Successful completion of facility improvement projects.