Job Purpose
The purpose of the role is to supervise and manage Soft and Hard FM Services at clients offices in Dubai and support operations as required.
Key Responsibilities
Operations
- Responsible for FM standards and delivery of the IFM services contract through KPIs and SLAs.
- Coordinate client performance reviews against agreed outputs on a monthly basis.
- Provide professional advice to the client on FM matters associated with the site.
- Accountable for the financial performance of site service delivery.
- Ensure adherence to business controls and CBRE processes and procedures.
- Initiate value-added initiatives at the site.
- Ensure that essential site soft and hard services PPM and remedial works are completed.
- Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non-critical systems and equipment are properly maintained.
- Manage suppliers and service providers supporting site operations.
- Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.
- Support the management of operational matters on site (including projects and lease agreements), liaising with building management, and working independently without client supervision.
Financial
- Responsible for all financial costs and controls at the site.
- Ensure the timely delivery of all monthly financial reports.
- Demonstrate commercial awareness with a sound knowledge of cost control and daily financial planning.
Health and Safety
- Demonstrate an understanding and knowledge of local health and safety legislation and environmental protection requirements.
- Ensure that all Health & Safety and Environmental requirements are implemented at sites within remit.
- Manage all site emergency procedures, where required, in coordination with the client.
- Manage all accident reporting at the site, ensuring incidents are logged in CBRE systems (Harbour).
- IOSH or NEBOSH qualified, or equivalent.
People
- Manage and develop the site team to ensure the delivery of best-in-class service to the client.
- Demonstrate strong supervisory and influencing skills.
- Manage the team to achieve their objectives.
- Possess strong written and verbal communication skills.
- Be able to communicate confidently with staff, customers, and suppliers at all levels.
- Be a strong team player with a passionate focus on customer service.
Customer Service
- Maintain regular contact with the client and building occupants by developing long-term, mutually beneficial business relationships.
- Be at the forefront of customer engagement across the site(s).
- Demonstrate strong customer service skills and leverage experience to ensure customer expectations are consistently met.
- Key Performance Indicators: Local Service Agreements.
- Internal Relationships: Regional Support Team.
- External Relationships: External suppliers.
Experience And Qualifications
- A minimum of 5 years experience in Customer Service, Hospitality, Facilities Management, or a supervisory role within a related service environment.
- Strong written and verbal communication skills.
- Experience in contract management and performance measurement.
- PC literate, including proficiency in Microsoft systems, with experience in PPM and FM software systems such as CAFM.
- Strong commercial understanding, including P&L and budget responsibility.
- Experience managing up to five staff members.
