Who We Are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
Job Purpose
The Facility Coordinator is responsible for supporting the day-to-day facilities management operations, ensuring that services are delivered efficiently and in accordance with contractual requirements and company standards. The role coordinates maintenance activities, manages service requests, liaises with clients and service providers, and supports compliance with health, safety, and quality standards while maintaining high levels of customer satisfaction.
What You Will Be Doing
This position has the authority to:
- Prioritize and coordinate daily facility service requests.
- Assign routine maintenance work to contractors or in-house teams within approved procedures.
- Escalate operational issues that impact service delivery.
- Monitor contractor performance and recommend corrective actions.
- Verify completion of work orders before closing them.
- Recommend improvements to facility operations and service delivery.
Knowledge Required
- Facilities Management principles and best practices.
- Preventive and corrective maintenance processes.
- Health, Safety, and Environmental (HSE) requirements.
- Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Vendor and contractor management.
- Customer service principles.
What you will bring
- 2–5 years of experience in Facilities Management or Building Operations.
- Experience in coordinating soft and hard FM services is preferred.
- Experience working in a customer-focused environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Problem-solving and decision-making abilities.
- Ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
