About The Job
The role focuses on enhancing customer experience and retail operations within a luxury brand environment, requiring a deep understanding of customer service excellence and retail dynamics. The position involves coaching and training staff to deliver exceptional service, ensuring that all team members are equipped with the skills necessary to meet high customer expectations. This role is critical in maintaining the brand's reputation for quality and customer satisfaction, demanding a professional with a strong background in retail and a passion for coaching and development.
Job responsibilities
- Support retail managers through on-the-floor coaching, demonstrating best-in-class floor management, client experience, and team leadership.
- Drive a strong feedback and coaching culture to develop, motivate, and upskill retail teams.
- Ability to work autonomously across multiple stores with an entrepreneurial mindset
- Accelerate the adoption of digital tools and promote an omnichannel mindset to ensure a seamless Client experience in-store and online.
- Monitor key performance indicators to assess impact and drive continuous improvement.
- Strong collaboration skills and ability to partner with cross-functional teams
Profile
- Strong background in luxury retail with solid shop floor and management experience.
- Proven experience in coaching, training, or learning-related roles within a retail environment.
- Strong passion for learning, service excellence, and Client experience.
Recruitment steps
Skills development opportunities
- Service Excellence & Client Experience
- Learning & Training Facilitation
- Retail Coaching & Team Development
- Retail Performance Analysis
- Stakeholder & Cross-Functional Collaboration
Reference LVM33482
