Field Level Maintenance & Services Lead (OSP)

Location: Damascus, Syria

Position Objective:

Define and govern the field operations model covering outside plant, subsea CLS, and on-site maintenance, ensuring all field procedures, resourcing, and tooling requirements are fully designed, validated, and ready for Day-1 launch. Post-launch, the role transitions to governing the MSP Field Operations function.

Job Description & Responsibilities:

• Define the field operations model — structure, regional coverage, dispatch model, and interface with NOC and TAC.
• Define field maintenance procedures for outside plant (fiber, civil, access) and subsea CLS, including marine maintenance coordination, and terrestrial long-haul DWDM infrastructure.
• Define field dispatch procedures, SLA-driven response time requirements, and escalation paths.
• Define field workforce management tooling requirements and mobile workforce platform specifications.
• Define spare parts management framework and logistics requirements.
• Define staffing levels, skills requirements, and training framework.
• Govern field readiness validation — commissioning, readiness reviews, and acceptance sign-off.
• Define field operations KPIs — dispatch response times, MTTR, first-time fix rate, and SLA compliance by route.
• Define DR (Disaster Recovery) and BC (Business Continuity) requirements for field operations and outside plant restoration.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end field operations readiness for Day-1 launch.

Post-Launch Governance:

• Monitor MSP field operations performance against agreed SLAs — response times, MTTR, and dispatch compliance.
• Review and approve changes to field maintenance procedures and dispatch models.
• Lead periodic field operations governance reviews and drive corrective action on gaps.
• Validate MSP spare parts availability and logistics readiness for SLA-critical routes.
• Drive continual service improvement (CSI) for field operations — identify recurring fault patterns and dispatch inefficiencies, commission improvement initiatives, and validate outcomes.
• Govern vendor and MSP contract performance related to field services, including remediation tracking for persistent SLA orogistics gaps.

Qualifications & Experience:

• Minimum 10 years in telecommunications field operations or outside plant management.
• Experience designing field operations models for carrier-grade infrastructure.
• Knowledge of fiber/DWDM outside plant, CLS operations, and field maintenance.
• Experience defining workforce management and dispatch tooling requirements.
• Greenfield or build-to-operate program experience is advantageous.
• Experience with subsea cable landing station operations and marine cable maintenance coordination.
• Strong knowledge of field operations and outside plant maintenance.
• Familiarity with workforce management platforms and field service tools.
• Strong written and verbal communication in English; Arabic is an advantage
• Syrian will be preferred due to location