Field Service Technician

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements. .

Role Overview

We are looking for experienced and motivated Field Service Technicians (FSTs) to join our team in Dubai Airport, U.A.E. In this role, you will provide Level 1 and Level 2 technical support for Rapiscan X-ray screening systems across the UAE/MEA region.

Responsibilities

You will be at the forefront of customer service—installing, diagnosing, troubleshooting, maintaining, and repairing complex X-ray and trace systems.

You will also assist L3 Field Service Engineers (FSEs) with daily operational tasks. This is a dynamic, fast-paced position where no two days are the same, requiring strong communication skills and the ability to build relationships with end users while training them on system operation and maintenance.

• Maintenance & Repair: Perform Level 1 and Level 2 troubleshooting and repairs on X-ray and trace systems, including mechanical, electrical, and software components.
• Preventive & Corrective Work: Carry out scheduled maintenance and respond to callouts under FSE/TL supervision.
• Diagnostics & Fault Resolution: Identify and resolve technical issues to ensure minimal downtime and optimal performance.
• Technical Reporting: Provide clear written and verbal reports, escalating complex issues (Level 3) to FSEs and site leads.
• Installation Support: Assist with system setup, configuration, and initial testing during deployment phases.
• Compliance & Safety: Follow all company, customer, and regulatory safety standards while on-site.
• Core Values: Demonstrate Integrity, Innovation, Accountability, and Teamwork in all activities.
  
  

Qualifications

• Diploma in Electrical, Mechanical, Electronics, Automation, or Mechatronics.
• 4–6 years of experience in a field service environment; X-ray industry experience is highly desirable.
• Previous experience in airports or security checkpoints is a strong advantage.
• Solid understanding of electronic and mechanical assemblies, wiring diagrams, and schematics.
• Ability to work independently in challenging and remote environments, as well as collaboratively within a team.
• Skilled in using power tools and hand tools.
  
  

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.