JOB TITLE: Field Service Technician (Saudi National only)
DEPARTMENT: Retail Operation
REPORTING TO: Field Service Manager MENA
LOCATION: KSA
PURPOSE OF POSITION
An exciting opportunity has arisen for a Field Service Technician, you will provide a professional first technical support for our customers along with diagnosing fault-related cases and installations for GVR equipment.
Key Responsibilities
- Applying GVR HSE policies, and accountable for the technician's commitment
- Track in-scope / out-scope maintenance activities
- Manage spare parts replacement & warehouse management.
- Tech support for GVR partner on ground.
- Traveling with company car to sites
MEASURES OF PERFORMANCE
Leading
- 100% HSSE compliance.
- 98% Calls completion monitoring within stipulated & tracked SLA's.
- 100% Feedback provided to service desk within stipulated SLA's.
- 100% Support of all teams, within your region.
Lagging
- First time fixes are achieved above 95% of all their calls attended to in the month.
- Compliance around product standard work requirements, to always ensure quality.
- 100% housekeeping is maintained across all sites, projects and company assets.
- An above normal level of professionalism and integrity.
- Importance on been always punctual, with an aim at achieving 100% planned response time.
- 100% Accuracy, completion and submission across all paperwork and audits submissions.
Personal Qualifications & Experience
Education/Achievements
Required: Electrical technician diploma
Preferred: Minor mechanical experience
Experience/Knowledge
Required: 1-3 years working experience within a service-based industry.
Preferred: Forecourt maintenance experience is a plus
Specific Skills
Required
- Proven logical problem-solving skills.
- Good leadership skills
- Proficient computer skills
- Accuracy, efficiency, and reliability are key skills.
- Ability to communicate quickly and effectively both written and verbal.
- Full Driving license is a must.
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide.
