Job Description

Company Description Ask FMS is a leading facilities management company focused on transforming spaces into clean, safe, and well-maintained environments through sustainable solutions. The team uses eco-friendly products and advanced cleaning techniques to promote both aesthetic appeal and the health and well-being of occupants. Client satisfaction is central to the company's approach, with services tailored to each client's unique needs to enhance functionality and comfort. A strong commitment to quality assurance, health and safety compliance, and operational efficiency guides all operations, ensuring reliable and high-standard service delivery. Ask FMS strives to make a positive difference in every environment it manages.

Role Description The Filipino Admin & Call Center Agent is a full-time on-site role based in Abu Dhabi. This role involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information about services, schedules, and support procedures. The agent will manage administrative tasks such as data entry, updating records, preparing reports, and maintaining organized documentation for operations and client accounts. Daily responsibilities include resolving customer issues, coordinating with internal teams to address service requests, and following up to ensure customer satisfaction. The role also requires adherence to company policies, maintaining confidentiality, and contributing to a professional and supportive office environment.

Qualifications

Strong customer service and customer support skills, with a focus on customer satisfaction.
Excellent interpersonal skills and the ability to communicate clearly and professionally in English.
Good computer literacy, including proficiency with office software, email, and data entry tools.
Previous experience as a Customer Service Representative or in a call center or admin role is preferred.
Ability to work on-site in Abu Dhabi on a full-time schedule and collaborate with diverse teams.
Organizational skills, attention to detail, and the capacity to handle multiple tasks efficiently.
Knowledge of facilities management or related service industries is an advantage.
High school diploma or equivalent required; further education in business, administration, or related fields is beneficial.