Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a detailoriented individual to support firstlevel commission operations for the German market. This role will be responsible for handling commissionrelated claims, managing contract and Salesforce data, and ensuring highquality commission controls. The successful candidate will work closely with internal teams in Germany and maintain positive communication with partners and dealers.
What You'll Do
- Handle firstlevel support for commission claims and address complaints related to calculated or paid commissions
- Provide clear and professional feedback to dealers and partner agencies
- Manage contract creation and maintain accurate commission data, including Salesforce records
- Collaborate closely with the secondlevel team (FMCC) in Germany and other relevant departments
- Perform commission checks and controls to meet quality and SOX compliance requirements
- Ensure all issues raised by dealers are resolved promptly or escalated appropriately
Who You Are
- Excellent German language proficiency, both written and verbal
- Strong organisational skills with the ability to manage priorities and meet deadlines
- Effective communication and presentation capabilities
- A customerfocused mindset with the ability to handle and resolve issues empathetically
Not a perfect fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
- Exposure to international markets, particularly Germany, enhancing your crosscultural collaboration skills
- Opportunity to work closely with specialised financial operations and compliance teams
- Development of expertise in commission structures, Salesforce data management, and operational controls
- A supportive environment that encourages continuous learning and personal growth
- Access to global sharedservices best practices and ways of working
What Skills You Will Learn
- Advanced proficiency in Salesforce data handling and contract lifecycle management
- Practical understanding of SOX compliance controls in financial operations
- Enhanced problemsolving through handling complex dealer and partner enquiries
- Strengthened communication and stakeholdermanagement abilities across dispersed teams
- Improved analytical skills through commission validation and dataquality assurance
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert
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Follow us on social media and #StayConnected
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/
- You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
