Fintech Sales Acquisition Specialist

Role Overview

The Merchant Specialist will be responsible for onboarding new merchants, supporting them in daily payment operations, and ensuring continuous engagement and transaction growth on the Stryve platform.

Key Responsibilities

• Onboard new merchants onto Stryve's platform

• Guide merchants through the payment setup and activation process

• Support merchants in daily payment operations and transactions

• Monitor transaction performance and usage levels

• Follow up regularly to ensure active engagement

• Resolve merchant issues in coordination with Operations & Finance

• Identify opportunities to increase transaction volume

• Maintain accurate merchant records using CRM

• Collect structured feedback and report insights to internal teams

Requirements

2–4 years of experience in Customer Success, Account Management, or Merchant Support

Experience in FinTech, digital payments, or B2B platforms is highly preferred

Strong communication and relationship management skills

Proven sales experience

Ability to deliver effective presentations and conduct product demonstrations

Experience in training clients on products or services

Demonstrated success in sales management, business development and customer acquisition

Ability to work independently and collaboratively in a team environment

Self-motivated with a strong work ethic and desire to succeed

Fluent in English and Arabic

Bachelor's degree in Business or related field