Shape the Future of Service Excellence: Cabin Service Instructor at flyadeal!
Are you an experienced aviation professional with a passion for teaching and a deep understanding of what makes inflight service truly exceptional flyadeal is seeking a dedicated Cabin Service Instructor to join our team in Jeddah. In this role, you will play a pivotal part in shaping the guest experience—designing and delivering training that empowers our cabin crew and frontline teams to consistently reflect flyadeal's vibrant, service-driven brand.
If you thrive on helping others grow, enjoy the challenge of keeping training materials fresh and relevant, and want to contribute to the success of one of the region's most dynamic low-cost carriers, this is your opportunity to make a lasting impact.
What You'll Be Doing
As a Cabin Service Instructor, you'll be at the center of our service training ecosystem. Your work will ensure that every crew member, whether joining our team or supporting ACMI and wet lease operations, is equipped with the skills, confidence, and brand alignment needed to deliver memorable experiences.
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Your Core Responsibilities Include
- Delivering Engaging Training: Lead customer service training for initial, recurrent, upgrade, and ad-hoc cabin crew programs. Your sessions will be interactive, practical, and grounded in real-world scenarios.
- Specialized Service Modules: Cover key areas including grooming standards, cabin service procedures, galley management, point-of-sale and inflight sales, as well as Hajj & Umrah and charter flight operations.
- Supporting ACMI & Wet Lease Operations: Design and deliver tailored training programs for third-party crew members, ensuring they meet flyadeal's service standards seamlessly.
- Applying Modern Learning Techniques: Use adult learning principles and interactive facilitation methods to ensure knowledge sticks and translates into confident performance onboard.
- Developing and Updating Materials: Create and maintain training presentations, job aids, assessments, and other resources. Keep all content version-controlled, compliant, and responsive to operational updates, commercial initiatives, and regulatory changes.
- Coaching for Performance: Go beyond the classroom. Provide post-training coaching, feedback, and follow-up observations. Support line trainers and performance teams with tools and guidance to continuously elevate service delivery.
- Driving Continuous Improvement: Monitor training effectiveness using operational feedback and performance data. Recommend enhancements that keep our programs ahead of the curve.
- Championing Brand Standards: Ensure consistency in service delivery across all flyadeal and ACMI operations, reinforcing our brand values and customer experience goals.
What You Bring to the Team
We're looking for someone who combines operational know-how with a genuine gift for teaching and mentoring.
Education & Certifications
- A diploma or Bachelor's degree in Education, Aviation, Hospitality, Business, or a related field (equivalent airline operational experience may be considered).
- A Train-the-Trainer or Instructional Design certification is essential.
- Customer Service or Service Excellence certification is highly valued.
- Certifications in Emotional Intelligence, Coaching, or Conflict Management are a strong plus.
- Aviation-related certifications (IATA, ICAO) are advantageous.
Experience
- A minimum of three years in airline cabin crew operations, customer service, or aviation training.
- Proven experience delivering instructor-led training in customer service or soft skills.
- Hands-on experience with cabin crew service delivery, inflight operations, or training environments.
- Exposure to ACMI, wet lease, or third-party crew training is preferred.
Skills & Competencies
- Strong instructional, facilitation, and presentation abilities.
- Deep knowledge of cabin crew service standards and inflight operations.
- Skill in designing and developing effective training programs and materials.
- Coaching and performance development capability.
- Excellent interpersonal, communication, and engagement skills.
- The ability to positively influence service culture.
- Strong organizational and planning skills.
Why flyadeal
Based in the vibrant hub of Jeddah, this role offers the opportunity to work with a forward-thinking airline that values innovation, collaboration, and a genuine commitment to excellence. You'll be part of a team that takes pride in developing talent and continuously raising the bar for guest experience.
Ready to Shape the Future of Service Excellence
If you're ready to step into a role where your expertise will directly shape the quality of inflight service, we'd love to hear from you. Apply today and help us train the next generation of service leaders at flyadeal.
Details
Company: flyadeal
Employment Type: Full-time
Location: Jeddah, Saudi Arabia
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