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Job Description

Key Responsibilities
  • Deliver outstanding customer service by greeting and assisting guests in a friendly and professional manner.
  • Take customer orders accurately and process transactions through the POS system.
  • Prepare and serve food and beverages in accordance with company recipes, quality standards, and presentation guidelines.
  • Maintain cleanliness and organization of the dining area, service stations, kitchen, and work areas at all times.
  • Ensure food safety, hygiene, and sanitation standards are consistently followed.
  • Restock supplies, condiments, packaging materials, and inventory as required.
  • Assist with opening, closing, and daily operational procedures.
  • Maintain product knowledge to confidently recommend menu items and promote upselling opportunities.
  • Handle customer inquiries and complaints professionally, escalating issues when necessary.
  • Support both dine-in, takeaway, and drive-thru operations while maintaining speed, accuracy, and service quality.
  • Work collaboratively with kitchen and front-of-house teams to ensure efficient service.
  • Ensure compliance with company policies, operational procedures, and brand standards.
Skills & Qualifications
  • Previous experience in the F&B, hospitality, or retail industry is preferred.
  • Excellent customer service and communication skills.
  • Positive attitude with a strong team-oriented mindset.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and commitment to quality.
  • Basic knowledge of food safety and hygiene practices.
  • Experience using POS systems is an advantage.
  • Ability to work flexible shifts, including weekends and public holidays.

More Info

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Job ID: 153730031

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