Food Service Supervisor

Key Responsibility Areas:

Talent & Value (People)

• Actively participate in the personal development plan set by the management team

• Collaborate with peers and support the onboarding of new Emirati trainees, if requested

Strategic (Results)

• Ensure readiness of assigned workstations through proactive stock and quality checks

• Contribute to achieving store KPIs and performance targets through excellence in service

Operational (Process)

• Participate in rotational assignments across cashiering, order management, kitchen dispatch, and guest services:

(BOH Coordination: 20% / Cashiering: 25% /Order Management: 25%/ Guest Services: 30%)

• Be trained in various tasks to ensure you are well-equipped to supervise and guide team members who perform these roles • Support order accuracy and prompt service for dine-in, takeaway, and delivery

• Operate POS and kitchen equipment in line with safety and hygiene standards

• Maintain food quality by following holding times and preparation guidelines

• Report any discrepancies or malfunctions to the duty manager

• Assist in product labelling, FIFO (first-in-first-out) practices.

• Provide feedback to improve store processes and customer experience

Customer Satisfaction (Internal and External)

• Greeting and Assisting Customers: The role requires greeting customers with professionalism and courtesy. This includes assisting them with their needs and ensuring they have a pleasant experience in the store.

• Addressing Customer Concerns: Minor customer concerns should be addressed effectively and escalated to the appropriate personnel when necessary. This ensures that issues are resolved promptly and do not affect the overall customer experience.

• Providing Product Information: Accurate product information should be provided to customers. This includes details about the products, their features, and any current offers or promotions.

• Encouraging Feedback: Customers should be encouraged to fill out rating or customer experience survey forms. This feedback is valuable for improving store processes and customer satisfaction.