This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Your day to day
ROLE DESCRIPTION:
As a Bell Attendant, your primary responsibility will be to provide exceptional guest service and ensure a seamless arrival and departure experience for our valued guests. Your warm demeanor and attention to detail will set the tone for their stay, making it a memorable one.
ROLE & RESPONSIBILITIES:
- Greet guests with a friendly and welcoming attitude, offering assistance with luggage handling upon arrival and departure.
- Escort guests to their rooms, explaining hotel amenities and answering any questions they may have.
- Assist guests with valet parking and coordinate their transportation needs.
- Maintain the lobby area's cleanliness and ensure a visually appealing environment for guests.
- Handle luggage storage efficiently and safely, keeping accurate records of items entrusted to the hotel's care.
- Provide information about local attractions, dining options, and points of interest in Monaco Tower and the surrounding areas.
- Collaborate with the front desk and concierge teams to ensure smooth guest check-in and check-out procedures.
- Offer exceptional customer service by promptly responding to guest inquiries and resolving any concerns or issues.
- Coordinate with housekeeping to fulfill guest requests for additional amenities or room services.
- Maintain a strong knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.
- Adhere to safety and security guidelines to protect both guests and hotel property.
- Assist in handling group arrivals and luggage transportation for events and conferences.
- Continuously strive to uphold the hotel's reputation for excellence, creating a positive and lasting impression on guests.
What We Need From You
PERSON SPECIFICATIONS:
Friendly and patient personality
Attention to detail.
Excellent multitasking skills
High-Energy - A Glowing Personality
FUNCTIONAL PRE-REQUISITIES:
BEHAVIOURAL COMPETENCIES:
Educational Qualifications:
Higher Secondary
- Excellent Communication Skills
- Excellent organization skills
- Customer Orientation
- Teamwork
- New ways of working
- Multitasking
- Creativity & Innovation
- Analytics Focus
- Logical reasoning
Years of Experience:
Max - 5 / Min - 1
Industries Acceptable From:
Hospitality, Airlines
Role Specific Qualifications & Training:
Hospitality Management Certification
Languages Required:
English
Computer and Software Proficiency:
NA
Driving License:
Travel Availability / Time Flexibility:
World Islands - Dubai / Very Essential
Work Relationships:
Internal: Subordinates & Managers
External: Guests
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
