Fraud Officer

JOB PURPOSE:

Safeguard Modupay and its cardholders from financial losses due to fraudulent transactions through real-time monitoring, prompt investigation of alerts and effective communication with cardholders and internal teams, while ensuring compliance with regulations and delivering positive customer experience.

KEY ACCOUNTABILITIES:

Core Monitoring & Detection

• Conduct real-time and batch monitoring of card transactions using fraud detection systems.

• Prioritize reviews of transactions identified from high risky merchants and countries.

• Classify suspicious transactions by risk level and take appropriate action (allow, review, soft block, hard block).

Incident Response & Cardholder Communication

• Immediately investigate fraud alerts, compromised card indicators and suspicious system triggers.

• Contact the cardholder immediately upon detecting any suspicious behavior and add soft blocking if required, to prevent fraudulent activities.

Compliance & Operational Discipline

• Ensure all monitoring activities comply with local regulations and internal policies.

• Complete daily task lists accurately and within defined SLAs.

• Collaborate with Customer Care teams to balance fraud prevention with a frictionless customer experience.

• Investigating root cause of issues, highlight trends and areas of concern / development needed.

• Handle issues & Jira cases received from banks which are delegated from the fraud.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Education Background: Bachelor's degree in Business, Finance, Risk Management, or related field Strong analytical and problem-solving skills
• Attention to detail and ability to work under pressure
• Basic knowledge of card schemes and fraud patterns
• Familiarity with fraud detection systems
• Effective written and verbal communication skills
• Ability to work in shifts if required
• Fluent in English (written and spoken)
• Years of Experience 1–3 years in fraud monitoring, card operations or a related risk role within fintech, banking, or payments