French call center Advisor

About IGT Solutions

IGT Solutions is a leading BPO and digital services company committed to delivering exceptional customer experiences. Our Cairo site is expanding rapidly, and we are currently hiring talented French-speaking professionals to join our customer care team.

Job Overview

We are looking for fluent French speakers to handle customer inquiries, provide accurate information, and deliver world-class service for international clients. This role requires strong communication skills, professionalism, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle inbound calls, emails, or chat support in French.
• Provide clear, accurate, and empathetic customer assistance.
• Troubleshoot customer issues and ensure proper resolution.
• Update customer records and follow up on pending cases.
• Collaborate with team leaders and other departments when needed.
• Follow company policies, quality standards, and SLA requirements.

Requirements

• Fluency in French (C1 level or native-like).
• Good command of English is preferred.
• Excellent communication and problem-solving skills.
• Ability to work rotating shifts (including nights and weekends).
• Previous customer service experience is a plus but not mandatory.
• Strong attention to detail and ability to work under pressure.

Benefits

• Competitive salary package.
• Social and medical insurance.
• Paid training.
• Career growth opportunities within a global organization.
• Fun, supportive, and multicultural work environment.