French call center Agents

About the job

Key Responsibilities:

• Handle inbound calls providing detailed information on visa requirements and application procedures
• Assist customers with completing online visa application forms
• Comprehend customers queries / complaints / comments
• Display empathy/ understanding of the issue/ concern towards the customer
• Provide quick and effective resolution to customers queries
• Talks in a way the customer can understand
• Is able to handle pressure situations and complaints of irate customers
• Works accurately and with an eye for details
• Is able to use automated information systems to analyze the customer's situation

Eligibility:

• HSC / Graduate freshers can apply with zero experience
• Minimum 6 months experience in Customer Service
• Good French & English (B1 or B2 level) Communication Skills
• Excellent real writing/verbal skills
• Ensure adherence to daily activities assigned

Technical Competencies: Job related

• Prefer having typing Speed +25 wpm with 90% accuracy
• MS office knowledge mandatory
• Basic computer knowledge
• Language - French and English B1 - B2