French Customer Service

FlairsTech is a technology-driven Managed Services Provider (MSP), built on principles of innovation, talent, and excellence. With over 1,000 skilled professionals across five global offices, the company supports a diverse client base of over 100 partners worldwide. Specializing in software development, digital solutions, and customer support, FlairsTech collaborates closely with its clients to optimize processes, enhance productivity, and deliver improved business outcomes. Operating across North America, Europe, the Middle East, and Africa, FlairsTech is dedicated to fostering true partnerships and delivering exceptional service through its talented workforce.

This is a full-time hybrid role based in Qesm El Maadi, with flexibility for partial remote work. As a French Technical Support Specialist, you will assist customers by addressing technical concerns, troubleshooting issues, and ensuring optimal satisfaction. Your responsibilities include providing technical support, responding to customer inquiries, and collaborating with internal teams to resolve problems efficiently. You will support the growth and quality standards of FlairsTech by delivering exceptional customer service.

• Proficiency in Technical Support and Troubleshooting to identify and resolve technical issues
• Strong Customer Support and Customer Satisfaction skills to ensure a high-quality experience
• Ability to apply Analytical Skills in diagnosing and solving complex problems
• Fluency in French and English (written and spoken) is required
• Strong communication and interpersonal skills
• Ability to work in a hybrid environment, with some on-site presence in Qesm El Maadi
• Experience in technical or customer support roles
• Familiarity with technology tools or ticketing systems is an advantage