We are looking for a French Quality Analyst to monitor performance, ensure compliance, and drive continuous improvement within our operations.
Key Responsibilities:
- Monitor and evaluate calls/interactions in French
- Provide structured feedback and coaching to agents
- Conduct calibration sessions to ensure scoring alignment
- Analyze quality trends and prepare performance reports
- Ensure adherence to client standards and compliance requirements
Requirements:
- Fluent French (B2C1+ required)
- 6+ months of QA experience in BPO/Call Center
- Strong knowledge of KPIs (CSAT, AHT, FCR, Compliance)
- Excellent analytical and communication skills
- Advanced Excel is a plus
