French Speaker | B2-C1

Company Description iQor is a global customer experience solutions provider serving leading brands across multiple industries and is backed by Mill Point Capital. With 45,000 employees in 10 countries, iQor blends over 30 years of operational expertise with AI-driven tools to enhance performance across the customer lifecycle. The company delivers scalable solutions through its Grow, CXBPO, and infinityAiQ pillars, supporting customer acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor focuses on turning customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in customer experience excellence, iQor offers opportunities for professional development in a dynamic, technology-enabled environment.

Role Description This is a full-time, on-site role based in New Cairo for a French Speaker (B2–C1). The role involves handling inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information about products and services. The French Speaker will document interactions in company systems, follow established procedures, and escalate complex cases when necessary. Daily tasks include maintaining high-quality communication, meeting performance targets, and collaborating with team members and supervisors to improve processes and customer satisfaction. The role may also involve working in shifts, adhering to compliance standards, and participating in ongoing training to enhance language and customer service skills.

Qualifications

• Strong French language proficiency at B2–C1 level, with clear speaking, reading, and writing skills; good command of English for internal communication.
• Customer service abilities, including active listening, empathy, problem-solving, and maintaining a professional, courteous manner in all interactions.
• Communication and interpersonal skills to explain information clearly, manage difficult conversations, and work effectively within a diverse team.
• Basic computer and typing skills, with the ability to use CRM or contact center systems, navigate multiple applications, and document interactions accurately.
• Attention to detail and organizational skills to follow procedures, meet performance metrics, manage time effectively, and adapt to shifting priorities.
• Previous experience in customer support, contact centers, or related roles is an advantage but not always required.
• Availability to work on-site in New Cairo and to follow a rotating shift schedule if needed.