French Speaker ( Customer Service Agent )

Company Description Hexaware Technologies is a global technology and business process services company with a community of over 31,600 professionals across 58 offices in 28 countries. The organization focuses on helping enterprises accelerate digital transformation with strong technology capabilities and delivery scale. Hexaware emphasizes a people-first approach, fostering diversity, inclusion, and continuous learning through structured development programs. Team members are encouraged to innovate and contribute to the company's vision of being a highly trusted and loved digital transformation partner. Hexaware promotes a culture where technology is used to improve lives and shape a more positive digital future.

Role Description This is a full-time, on-site French Speaker (Customer Service Agent) role based in Qesm El Maadi. The Customer Service Agent will handle inbound and outbound customer interactions in French and English via phone, email, and chat, providing accurate information and resolving inquiries efficiently. Daily responsibilities include troubleshooting basic issues, processing requests, documenting interactions in the CRM system, and escalating complex cases when necessary. The role also involves following established procedures, meeting quality and productivity targets, and maintaining professional, empathetic communication. The agent will collaborate with team members and supervisors to improve processes, share feedback, and support an excellent overall customer experience.

Qualifications

• Strong language skills, with fluent or near-native proficiency in French and good command of English for customer communication.
• Customer service capabilities, including active listening, problem-solving, and the ability to handle inquiries and complaints calmly and professionally.
• Technical and digital skills, such as basic computer literacy, familiarity with CRM or ticketing systems, and the ability to learn new tools quickly.
• Communication and interpersonal strengths, including clear written and verbal communication, empathy, and a collaborative mindset.
• Organizational and time-management skills, with the ability to multitask, prioritize workloads, and meet performance targets in a fast-paced environment.
• Prior experience in customer support, contact center, or a similar client-facing role is an advantage.
• Willingness to work on-site in Qesm El Maadi and to adhere to defined schedules and shift patterns.
• High school diploma or equivalent; a college degree or relevant vocational training in business, languages, or related fields is beneficial.

How to Apply:

Interested candidates are invited to send a voice note introducing themselves via:

WhatsApp: 01010644438

Email: [Confidential Information]