French Speaker | customer service

Company Description iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, supporting leading brands across diverse industries. With approximately 45,000 employees in 10 countries, iQor combines three decades of operational expertise with AI-driven innovation to enhance every stage of the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that support customer acquisition, engagement, and retention. iQor leverages advanced analytics and a people-first culture to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers a workplace focused on professional development and performance.

Role Description This is a full-time, on-site French Speaker | Customer Service role based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions in French, including responding to inquiries, resolving issues, and providing accurate information about products and services. Daily activities include documenting customer interactions, following established procedures, and using CRM tools and internal systems to track cases and ensure timely resolution. The role also involves collaborating with team members and supervisors to meet performance targets, maintain high-quality service standards, and escalate complex issues when necessary. The successful candidate will contribute to a positive customer experience by demonstrating empathy, professionalism, and clear communication in every interaction.

Qualifications

• Strong French language proficiency (spoken and written), with good command of English for internal communication.
• Customer service skills, including active listening, problem-solving, and conflict resolution.
• Comfort using computer systems, CRM platforms, and basic office software to handle customer cases efficiently.
• Clear and professional communication skills, with the ability to explain information and procedures in a simple, courteous manner.
• Ability to work on-site in Cairo, Egypt, on a full-time schedule, including potential shifts, weekends, or holidays as business needs require.
• Previous experience in contact centers, customer support, or service-oriented roles is beneficial but not always required.
• graduates and dropouts over 28 years .
• Demonstrated reliability, adaptability, and a customer-focused mindset aligned with iQor's people-first culture.