French speaker | Customer Service Representative

Company Description iQor is a global customer experience solutions provider supporting leading brands across diverse industries. With 45,000 employees in 10 countries, iQor combines three decades of operational expertise with AI-driven innovation to optimize every stage of the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that enhance acquisition, engagement, and retention. iQor leverages advanced analytics and a people-first culture to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members opportunities to grow their careers in a dynamic environment.

Role Description This full-time, on-site French Speaker | Customer Service Representative role is based in Giza. The role involves handling inbound and outbound customer interactions in French, resolving inquiries, providing accurate information about products and services, and documenting each interaction in the customer support system. The representative will troubleshoot issues, escalate complex cases when needed, and follow established workflows and quality standards. Day-to-day responsibilities include maintaining high levels of professionalism, meeting performance targets, and collaborating with team members and supervisors to improve customer experience. The role also requires adherence to company policies, confidentiality standards, and continuous learning about updates in processes and offerings.

Qualifications

• Strong French language proficiency (spoken and written) and good command of English for internal communication.
• Customer service and communication skills, including active listening, empathy, and clear, professional phone and chat etiquette.
• Problem-solving and conflict resolution abilities, with a focus on handling customer concerns calmly and efficiently.
• Basic computer literacy, including working with CRM systems, ticketing tools, and standard office applications.
• Ability to work on-site in Giza on a full-time schedule, meeting reliability, punctuality, and attendance expectations.
• Attention to detail for accurate data entry, documentation, and compliance with procedures and security guidelines.
• Previous experience in customer service, call centers, or related roles is an advantage but not required for highly motivated applicants.
• graduates and dropouts over 28 years old .