French speaker

Xceed is a leading multilingual Business Process Outsourcing service provider in the EMEA region, supporting operations with over 10,000 web-enabled multi-channel stations. The company manages outsourcing agreements in 10 languages, serving key government and commercial clients. Xceed operates across multiple locations, including Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, with a strong focus on delivering inbound services, back-office services, social media analysis, and infrastructure management. Recognized globally, Xceed has received awards such as the IAOP's Best Global Outsourcing 100™ and the IBXA Gold Award for Best Diversity, Equity, and Inclusion Program in 2024. The company maintains high standards, holding certifications like ISO 9001:2015, ISO 27001, and COPC Release 7.0.

We are seeking a French-speaking professional for a full-time, on-site role located in Al Jizah, Egypt. This position involves communicating with French-speaking clients to provide support and assistance with company services. Key daily tasks include handling inquiries via multiple channels, resolving customer concerns, ensuring excellent service delivery, and maintaining accurate records of interactions. Collaboration with internal teams to ensure continuous service improvements is also a critical component of the role.

• Fluency in French and English, with strong verbal and written communication skills in both languages.
• Customer service and problem-solving abilities to address and resolve client concerns effectively.
• Proficiency in MS Office Suite and adaptability to use CRM tools and other business applications.
• Strong interpersonal skills, team collaboration abilities, and a customer-centric approach.
• Flexibility to work on-site and prioritize tasks efficiently in a fast-paced environment.
• Previous experience in a BPO or customer service role is a plus.
• High school diploma or equivalent; additional education or certifications in communication, business, or related fields is an advantage.