Key Responsibilities:
- Handle inbound calls providing detailed information on visa requirements and application procedures
- Assist customers with completing online visa application forms
- Comprehend customers queries / complaints / comments
- Display empathy/ understanding of the issue/ concern towards the customer
- Provide quick and effective resolution to customers queries
- Talks in a way the customer can understand
- Is able to handle pressure situations and complaints of irate customers
- Works accurately and with an eye for details
- Is able to use automated information systems to analyze the customer's situation
Eligibility:
- HSC / Graduate freshers can apply
- Minimum 6 months experience in Customer Service
- Good English & French (B2 level) Communication Skills
- Excellent real writing/verbal skills
- Ensure adherence to daily activities assigned
Technical Competencies: Job related
- Prefer having typing Speed +25 wpm with 90% accuracy
- MS office knowledge mandatory
- Basic computer knowledge
- Language - French and English B1 - B2
