Job Description
Job Description
To ensure implementing fraud strategies to manage fraud monitoring in the Issuing businesses. Making sure that the fraud losses are kept at the levels defined by the business and card Schemes.
Responsible to detect, prevent, investigate, and recover fraud losses. Ensure following the approved operating fraud policy and procedures for the Unit. Represent NI in UAE Fraud Forum and Payment Associations.
The fraud assistant manager is responsible for managing the operations of the fraud monitoring, define standards and practices for fraud control and management to minimize exposure to fraud losses, ensuring that the BAU task is performed accurately. The assistant manager is responsible for developing, implementing, and modifying coaching programs to ensure effectiveness of programs delivered to team members while ensuring organization policies and procedures are
adhered to.
Responsibilities
Ensuring that the issuing fraud monitoring processes are adequately performed 24/7.
Managing the fraud monitoring services, team performance and the overall quality and control process.
Ensure that the fraud policy is conducted while running the BAU task and support the fraud manager identifying key areas of improvement, realize fraudulent occurrence in the business, and Shape strong internal control.
Take the required and corresponding action on all suspicious and fraudulent cases detected via the fraud monitoring tool.
Ensure that clients related requests and queries are responded on time and within the agreed TAT.
Timely reporting and escalation of all issues/ concerns and fraud cases to the management.
Work closely with the fraud manager to develop the training materials and roll out a fraud awareness and knowledge sharing with the internal fraud team to support the BAU task and raise up the bar for overall fraud experience.
Develop and deliver the daily, weekly, and monthly fraud MIS tracking and reporting.
Ensure SLAs (Service Level Agreement) with client are maintained.
Participate in the client's meeting and work to improve fraud knowledge sharing and best market practice.
Perform daily quality checks and lead the team to develop all required work quality/standards, by improving the fraud monitoring and detection awareness, create successful backup program, and ensure problem solving.
Active participation in the unit audit review and successful execution of the required action and auditing procedures.
Work with the Fraud manager to ensure scheme best practices are adhered to and
implemented to ensure proactive solving of the fraud related issues in compliance with the scheme regulations and in line with the client/NI policy and procedures.
Prepare the staff development plan and ensure effective execution and 100% compliance with the mandatory training requirements.
Ensure that the 24/7 schedule is efficiently prepared, addressing the peak hours, fraud trends and at the same time optimize the human resource operation to minimize the cost.
Handle all the assigned fraud projects sharing the feedback on the projects documents and manage the fraud testing process coordinating with the project managers to resolve any conflicts identified during the testing and before moving to production.
Ensure that the schemes related fraud alerts and notifications are timely actioned and reported to the concerned client.
Deliver all the required support /task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
Ensure compliance and adherence to organization code of conduct policy.
Qualifications
Education: University graduate, from an accredited and recognized University
Experience
At least 3-5 years of experience in the payment industry, risk, and control.
At least 5 years of experience in Fraud & Risk monitoring, analysis, and investigation.
Strong analytical and problem-solving skills.
Excellent English and French language skills.
Knowledge/Skills
French speaking is a must.
Outstanding interpersonal, leadership and team working skills.
Outstanding communication and negotiation skills - both verbal and written.
Proven ability to work across markets with multiple teams under ever-changing environment
Strong cultural awareness and knowledge.
Strong awareness of MS office with good computer skills and cards fraud.
Ability to make decisions and use independent judgment.
Ability to provide coaching, mentoring and constructive feedback in appropriate situations.
Works collaboratively with team members to achieve results.
Builds and maintain mutually beneficial work relationships and alliances inside and outside the Organization.
