French Speaking | Customer Support

Company Description iQor is a global customer experience solutions provider serving leading brands and backed by Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of CX expertise with AI-driven innovation to optimize performance throughout the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that support customer acquisition, engagement, and retention. iQor is powered by advanced analytics and a people-first culture that turns customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor provides a dynamic environment for professionals who want to help brands grow smarter.

Role Description The French Customer Service Specialist is a full-time, on-site role based in New Cairo. The specialist will handle inbound and outbound customer interactions in French, including answering inquiries, resolving issues, and providing product or service information via phone, email, and chat. Day-to-day tasks include documenting customer cases accurately, following established procedures, and escalating complex matters when needed to ensure timely resolution. The role focuses on delivering a positive customer experience by maintaining professional communication, adhering to quality and compliance standards, and meeting performance targets. The specialist will collaborate with team members and supervisors to continuously improve processes and contribute to overall customer satisfaction.

Qualifications

• Graduates Only
• Customer Service and Customer Support skills to manage inquiries, resolve issues, and provide accurate information.
• Customer Experience and Customer Satisfaction skills to ensure positive interactions and build long-term loyalty.
• Strong Phone Etiquette and professional communication skills in French, with good spoken and written English as an advantage.
• Previous experience in contact centers, customer care, or related service roles is preferred.
• Ability to work on-site in New Cairo, follow structured processes, and meet defined performance and quality metrics.
• Resilience, problem-solving skills, and the ability to handle high-volume customer interactions while staying calm and empathetic.
• Basic computer literacy and familiarity with CRM or ticketing systems; willingness to learn new tools and technologies.

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