French Support Service ( B2)

RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services, supporting clients across various industries. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Operating from highly competitive and skilled labor markets, RAYA CX offers integrated business process outsourcing solutions powered by advanced technology, strategic innovation, and continuous improvement. The company is committed to delivering exceptional customer service and technical support tailored to client needs.

This is a full-time on-site role for a French Support Service Specialist (B2) based in Giza. The role involves providing high-quality customer service to clients by addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Day-to-day responsibilities include communicating effectively in French, handling customer concerns professionally, and leveraging analytical skills to troubleshoot and solve problems. The specialist will also collaborate with team members and supervisors to improve service quality and ensure efficient operations.

• Strong Customer Service and Communication skills, with fluency in both French (B2 level or higher) and English
• Proven experience in Technical Support and ability to assist with product or service-related technical issues
• Well-developed Analytical Skills and aptitude for problem-solving
• Strong Supervisory and teamwork skills to support team goals and improve performance collectively
• Ability to adapt to dynamic environments and prioritize tasks
• Previous experience in customer experience management or BPO is a plus
• Proficiency in relevant customer support tools and technology is a benefit