French Team Leader

About the Company:

Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

The French Team Leader will be responsible for leading a team of French-speaking customer service representatives, driving performance, coaching, and supporting their professional development.

At Intelcia, we're looking for motivated and experienced French-speaking Team Leaders to join our growing team. Gaming experience is preferred — if you have a strong leadership background and a customer-oriented mindset, we'd love to hear from you.

Key Responsibilities

• Facilitate and assist the team through individual coaching sessions and team meetings
• Monitor daily performance and implement improvement plans when needed
• Ensure compliance with internal policies and procedures
• Oversee team attendance and administrative matters
• Enhance the customer experience and ensure satisfaction
• Handle complex customer interactions when required
• Prepare reports on team performance and key metrics
• Provide extra support for underperforming team members

Qualifications

• Minimum 1 year of experience as a Team Leader
• Fluent in French and Arabic (written and spoken)
• Gamer
• Proficiency in MS Office tools
• Strong leadership, analytical, and problem-solving abilities
• Customer-oriented mindset and ability to manage stress and conflicts