French Team Leader

About iQor:

At iQor, we create exceptional customer experiences for some of the world's leading brands. With 45,000 employees across 10 countries, we combine industry expertise, innovative technology, and a people-first culture to deliver outstanding results. Recognized as a Great Place to Work®, iQor is committed to helping employees grow, succeed, and make a meaningful impact.

About the Role:

We are seeking an experienced and motivated French Team Leader to oversee daily operations, drive team performance, and ensure the delivery of an exceptional customer experience. This role is ideal for a results-driven leader who is passionate about coaching and developing talent while achieving operational and client objectives.

Key Responsibilities:

• Lead, coach, and manage team performance to achieve established business and customer service objectives.
• Provide ongoing training, mentorship, and professional development opportunities to team members.
• Monitor individual and team performance, identify areas for improvement, and implement effective action plans.
• Establish clear performance goals, track key metrics, and prepare regular performance reports.
• Document and communicate client feedback, ensuring alignment with operational objectives and quality standards.
• Support strategic initiatives by analyzing performance trends and recommending process improvements.
• Foster a positive, collaborative, and high-performing team environment through effective leadership and communication.
• Ensure adherence to company policies, procedures, and client requirements.

Qualifications & Requirements:

• Minimum 1 year of experience in a Team Leader or similar leadership role.
• Advanced proficiency in French (B2/C1 level) with strong verbal and written communication skills.
• Strong analytical and strategic thinking abilities with a proactive approach to problem-solving and decision-making.
• Proven experience providing constructive feedback, coaching employees, and implementing performance improvement plans.
• Excellent interpersonal skills, including communication, empathy, active listening, and conflict resolution.
• Ability to thrive in a fast-paced environment while maintaining professionalism and composure under pressure.
• Strong organizational and time-management skills with the ability to effectively prioritize multiple responsibilities.