About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
- Provide technical point of contact for customers incidents.
- Owns the resolution responsibility of the reported customer incidents
either solely or with the help/intervention of other teams.
- Diagnose fault-related incidents by effectively utilizing software
diagnostics and other network/product utility programs.
- Document all troubleshooting and incident management actions via the
electronic incident management system in a timely manner.
- Perform technical escalations to different Problem Management teams
in line with company procedure and case/incident excellence.
- Perform and own technical management escalations in line with
company procedure and case excellence policy.
- Obtain and document data integrity issues and ensure getting valid
Reason for Outage (RFO) when applicable and to note it in detail and
gain agreement to incident closure by customer or Service desk
representative.
About You
CSP team is responsible for providing 24/7 technical support for Orange Business customers across multiple regions. The team manages incident handling, troubleshooting, and coordination with internal technical teams and external providers to ensure service continuity and SLA compliance.
As part of CSP Cairo team, the engineer will work in a dynamic operational environment, handling network-related incidents, supporting customer services, and ensuring effective communication with stakeholders. The role also involves using internal ticketing tools, monitoring service performance, and contributing to maintaining high customer satisfaction levels.
Working within CSP team provides exposure to international customers, complex network environments, and collaboration with global operational teams.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
