Job Description
Summary-
We are looking for a Front Desk Agent who is fluent in Arabic to join our team. The ideal candidate will be responsible for providing excellent customer service to our guests and ensuring smooth operations at the front desk.
This position is based at Riviera Rayhaan by Rotana Doha.
Job Responsibility-
- Greeting and welcoming guests in a professional and friendly manner
- Answering phone calls and directing them to the appropriate department
- Checking guests in and out, and processing payments
- Handling guest requests and inquiries promptly and efficiently
- Maintaining a clean and organized front desk area
- Assisting with administrative tasks as needed
Candidate Requirements-
- Fluency in Arabic and English
- Proven experience in a customer service role
- Strong communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in basic computer applications
- Flexibility to work different shifts, including evenings and weekends
Skills
Proficiency in Arabic language
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and work efficiently in a fast-paced environment
- Good organizational skills and attention to detail
- Knowledge of basic computer applications and office equipment
- Problem-solving and conflict resolution abilities
