Front Desk & MarketingAssistant
Fresh graduates | Customer Service | Content Creation
Kelly OrientalGroup is a growing premium wellness and aesthetic brand in Singapore. We arelooking for a friendly, energetic and creative individual to support our frontdesk, customer service and social media marketing activities.
Key Responsibilities
Front Desk & CustomerService
- Welcome customers and represent the company professionally at the front desk
- Handle customer enquiries through phone calls, WhatsApp and social media
- Manage appointment bookings, confirmations and reminders
- Maintain customer records and support daily front desk administration
- Learn about aesthetic treatments, customer needs and industry trends
- Assist with packing online orders and coordinating basic logistics matters
- Support other operational and administrative duties as required
Marketing & Social Media
- Support the Marketing Team with social media content, filming and promotional activities
- Assist with account positioning, personal branding and maintaining a consistent content style
- Support the filming and management of multiple Xiaohongshu accounts
- Create content for Xiaohongshu, TikTok, Instagram and Facebook
- Assist with copywriting, video filming, editing and Canva designs
- Support content promotion, paid advertising and customer conversion activities
- Coordinate KOL collaborations, promotions and marketing campaigns
- Monitor platform updates, competitors and social media trends
Language Requirements
As this role is based at the front desk and involvesserving customers from different countries, strong communication skills areessential.
- Strong spoken and written Chinese is required for Chinese-language content and customer communication
- Fluent spoken English is required to serve international customers professionally
- Candidates must communicate clearly, confidently and professionally in both English and Mandarin
- English and Mandarin communication skills will be assessed during the interview through conversation and customer-service role-play
Requirements
- Friendly, customer-focused and willing to learn
- Passionate about the aesthetic beauty and wellness industry
- Creative with a good sense of content, design and social media trends
- Comfortable with filming and creating short-form videos
- Good communication and teamwork skills
- Familiarity with TikTok, Instagram, Xiaohongshu or other social media platforms is an advantage
- Customer service, beauty, wellness or social media experience is an advantage
- Familiarity with the Singapore or Malaysia customer service environment is preferred
- Available to start immediately or within a short notice period is preferred
Fresh graduates and candidates without relevantexperience are welcome to apply if they are eager to learn and passionate aboutdeveloping a career in the aesthetic beauty industry.
Job Type: Full-time
Salary: From S$2,000 per month
Work Location: Eastern Singapore, near the Circle Line
Work Arrangement: On-site only
