Job Summary
The Receptionist is responsible for providing front-desk support and delivering exceptional customer service to visitors, employees, and clients. This role ensures smooth daily operations by handling phone calls, scheduling, administrative tasks, and maintaining a professional and welcoming reception area.
Key Responsibilities
Front Desk & Customer Service
- Greet and welcome visitors in a friendly and professional manner.
- Direct visitors to the appropriate person or department.
- Answer, screen, and forward incoming phone calls.
- Maintain a clean, organized, and presentable reception area at all times.
Administrative Support
- Receive, sort, and distribute daily mail and deliveries.
- Manage office supplies and place orders when needed.
- Assist in preparing meeting rooms, scheduling appointments, and booking facilities.
- Maintain visitor logs and ensure compliance with security policies.
- Support the HR and Admin team with basic administrative tasks.
Communication & Coordination
- Coordinate with other departments to ensure smooth workflow.
- Handle inquiries from clients, employees, and external partners.
- Manage calendars, assist with meeting arrangements, and follow up on pending items.
Requirements
Education & Experience
- Bachelor's degree or diploma in Business Administration or a related field is preferred.
- Previous experience as a Receptionist or Administrative Assistant is a plus.
Skills
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Professional appearance and positive attitude.
- Ability to handle confidential information with discretion.
