The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.
- KEY RESPONSIBILITIES. Front Desk Operations
- Greet members and guests in a friendly and professional manner
- Handle check-ins, check-outs, and membership validations
- Respond promptly to phone calls, WhatsApp messages, and emails
- Manage booking schedules for classes, personal training sessions, and facility usage
B. Customer Service
- Provide accurate information about gym services, memberships, and facilities
- Assist members with queries, concerns, and service-related requests
- Maintain a consistently high standard of hospitality and guest experience
C. CRM & Administrative Tasks
- Enter and update member information in the CRM system
- Process new memberships, renewals, and session packages
- Maintain records, forms, and prepare daily reports
- Handle cash and card payments when required
D. Facility Support
- Ensure the front desk and lobby areas remain clean, organized, and presentable
- Coordinate with the cleaning team and gym supervisor regarding facility needs
- Report equipment or facility issues promptly
- QUALIFICATIONS & REQUIREMENTS Education
- Graduate degree required
- Additional training in customer service or hospitality is an advantage
Requirements
- Minimum 2 years of experience in a luxury gym environment
- Experience using a CRM or membership management system (mandatory)
