Lemon Spaces is hiring Front Desk Agent.
Uphold Lemon Spaces standards and accommodate the requests and needs of all guests.
- Implement all the reservations for the guests and ensure implementing Lemon Spaces policies in coordination with any related department to ensure giving the guest a flawless experience.
- Welcome the guests warmly and ensure they are all recognized and maintain eye contact in accordance with the Brand service and the goals of Lemon Spaces.
- Receive the reservation requests, ensure that the customers signed approved on the policies to confirm the reservation request.
- Perform all the check-in and the checkout using the brand service standard of Lemon Spaces providing the guest a flawless experience.
- Verify guests payment methods during check-in to ensure fulfilling all the needed data as per Lemon Spaces policy.
- Deal with all guest requests promptly, taking personal responsibility to ensure guest's satisfaction.
- Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIPs.
- Be aware of facilities and points of interest within the area and surrounding areas to assist with any guest inquiries.
- Assign rooms to guests and inform them of any specials offered by the hotel.
- Accept reservations and enter these into the system to maintain the units inventory.
- Convey information and messages to appropriate personnel in a timely and efficient manner.
- Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
- Handle the guest checkout process, ensuring billing processes and manual postings conducted in accordance with Lemon Spaces standards.
- Receive the complaints from the guests to send them to the concerned parties and follow up on the replies to share them with the guest.
- Act as intermediary between guests and external service providers to deliver the required service to the guest.
- Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information passed on clearly.
- Send periodic or immediate reports to the direct manager regarding any emergency, security, or health & safety matter.
- Maintain cash flow (ex: payments from the guests, petite cash () and accurately handle money.
Requirements:
- BACHELOR'S DEGREE IN ANY RELATED FIELD (Tourism Hospitality) IS PREFFERD
- Excellent - Fluent English level
- 1-3 years of experience is preferred
- Computer Skills: MOS , PMS
- Excellent communication skills
