- Oversee and manage the front desk operations, ensuring all visitors, guests, and clients are received in a professional, friendly, and efficient manner in accordance with the company's service standards.
- Supervise the handling of incoming communications including phone calls, emails, and messages, ensuring they are properly routed, documented, and followed up in a timely manner.
- Ensure residents and visitors requests, inquiries, and complaints are properly logged, communicated, and resolved by coordinating with the relevant departments and monitoring the resolution process.
- Ensure accurate and up-to-date information is provided to guests and residents regarding property facilities, services, activities, and nearby attractions to enhance the overall visitor experience.
- Maintain high standards of customer service at the front desk, ensuring all interactions with visitors and residents reflect professionalism and service excellence.
- Coordinate with Facility Management, Security, CRM, and other internal departments to ensure seamless operations and efficient handling of visitor and resident needs.
- Monitor front desk service performance, identify service improvement opportunities, and implement corrective actions when necessary.
- Supervise and support the Front Desk team, ensuring adherence to company policies, procedures, and service quality standards.
Requirements
Education: BSc in Business Administration or related disciplines.
Experience: 7-10 years of experience in customer service, front desk, or client relations. At least 2 years in a supervisory or team leadership role.
Training & Certification: Preferred: Hospitality / Guest Service
Skills: Communication skills Leadership skills Problem Solving Decision Making.
Abilities & Attitude: Proficiency in MS Office Fluency in English
