Job Description
The opportunity
This role is based in Muscat, Oman.
Your responsibilities will include:
Ensuring all FOH staff are trained effectively to carry out their roles and responsibilities seamlessly.
Delivering the professional greeting of clients and visitors, to the highest standards, personally attending all VIP visits and coordinating with the client and team leaders.
In accordance with company hiring policy and procedures, interview prospective new FOH employees.
Being fully trained as a tour guide.
Developing the training material for FOH employees.
Reviewing FOH employee performance and focusing on areas of improvement.
Producing and maintaining FOH staffing schedule, duties and responsibilities.
Reporting any FOH maintenance/cleaning issues
Attending museum management meetings.
Assisting in event management.
Monitoring, managing and reviewing all subcontracts affecting FoH responsibilities such as cleaning and maintenance
Ensuring the team leaders coordinate their staff to ensure the delivery of exceptional front-of-house services.
Implementing dynamic operational working procedures, to support the delivery of service excellence
Developing strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
Implementing safe working practices to ensure the safety of building occupiers and visitors.
Supervising weekly meetings with the client and building strong relationships with key business leaders.
Giving a strong detailed analysis of service delivery and identifying continuous improvements.
Introducing systems for analysis of service delivery i.e., mystery shoppers and etc.
Monitoring the team's performance promoting achievements and identifying weaker areas for improvement.
Doing a benchmark FoH best practice to international standards.
About you
You are digitally savvy and an expert user of MS Office software. You have knowledge of health andsafety, you have experience in facilities management and be hungry to grow your career and enjoy the opportunities Mace has to offer.
#LI-Onsite
More Info
Key Skills
leaders
ms office software
employee performance
front office operations
About Company
Since day one, we have relentlessly pursued a better way. Our purpose - to redefine the boundaries of ambition - is the reason we do it. We are global experts in shaping and making the built environment. We support clients at every stage of the property lifecycle, from development and consultancy to construction and operations. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Together, it all works towards our vision: leading the way to a more connected, resilient and sustainable world. Today, we remain a privately owned business that has grown organically across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way. Our culture respects equality, values diversity and encourages individuality - accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation. Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It's the reason why we continue to grow and it's the secret to how we've built some of the world's most renowned buildings. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact inclusiverecruitment@macegroup.com to speak to a member of our team.You can read our diversity and inclusion strategy here .