Front Office Ambassador- Residences

Company Description

Address Hotels + Resorts is a premium luxury lifestyle hotel and residence brand with properties in prestigious locations across the UAE, Egypt, Turkey, and upcoming openings in Saudi Arabia and Bahrain. Known for its iconic experiences, intuitive hospitality, and world-class amenities, Address Hotels is where guests come to celebrate life's most memorable moments. Located in vibrant city hubs like Downtown Dubai, our properties offer unmatched access to major landmarks such as Burj Khalifa, Dubai Mall, and Dubai Opera. Guests can enjoy stunning views, unparalleled shopping, fine dining, wellness experiences, and proximity to business districts, making each stay unforgettable.

Role Description

The Front Office Ambassador - Residences will provide outstanding guest service by facilitating seamless check-ins, check-outs, and responding to guest inquiries efficiently. The role involves maintaining a welcoming atmosphere, addressing guest preferences, and ensuring a memorable experience for residents. Additional responsibilities include coordinating with other departments for service excellence, resolving guest concerns promptly, and ensuring all front office procedures align with company standards. This is a full-time, on-site position located in Dubai.

Qualifications

• Strong customer service and interpersonal skills to serve guests with professionalism and attentiveness
• Exceptional communication skills in English; knowledge of additional languages is an advantage
• Proficiency in computer systems and relevant hotel reservation management software
• Ability to multitask in a fast-paced environment and handle guest concerns with discretion
• Previous experience in a front office or hospitality role is preferred
• Flexibility to work various shifts, including weekends and holidays
• A positive attitude and ability to thrive in a team-oriented environment
• A diploma or degree in Hospitality, Customer Service, or a related field is a plus