Front Office Assistant Manager
- Posted a month ago
- Be among the first 10 applicants
Job Description
Job Description
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About The Position
Wynn Al Marjan Island is currently seeking a Front Office Assistant Manager to join the resort's Front Office team.
Responsibilities
The primary duties and responsibilities of this role are:
The ideal candidate for this position will have the following experience and qualifications:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About The Position
Wynn Al Marjan Island is currently seeking a Front Office Assistant Manager to join the resort's Front Office team.
Responsibilities
The primary duties and responsibilities of this role are:
- Oversee the day-to-day operations of the Enclave front desk, ensuring smooth check-in/check-out processes and guest interactions.
- Supervise and support front office associates assigned to the Enclave area, ensuring adherence to service standards.
- Handle VIP arrivals, departures, and special requests with discretion and professionalism.
- Collaborate with housekeeping, concierge, and other departments to ensure guest preferences and expectations are met.
- Monitor guest feedback and implement service improvements to enhance satisfaction.
- Assist in staff training, scheduling, and performance evaluations.
- Ensure accurate billing, reservation handling, and guest profile management.
- Maintain a strong presence in the lobby and Enclave area to engage with guests and resolve issues proactively.
- Uphold brand standards and ensure compliance with company policies and procedures.
- Act as the point of contact in the absence of the Front Office Manager.
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 3–5 years of experience in front office operations, with at least 1–2 years in a supervisory role.
- Experience in luxury hospitality or VIP guest handling preferred.
- Five-star experience required; ultra-luxury (ultra five-star) experience preferred.
- Strong leadership, communication, and organizational skills.
- Proficiency in property management systems and Microsoft Office.
- Fluency in English; additional languages are a plus.
- Professional appearance and a guest-centric attitude.
- Flexible schedule, including weekends, holidays, and evenings.
- May involve standing for extended periods and occasional lifting of guest luggage or amenities.
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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