Front Office Manager

About the Job

Front Office Manager

Location: Abu Dhabi, United Arab Emirates

Job Type: Full-time

This hiring is for our hospitality division Times, Times Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service. Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.

The Opportunity

We are looking for an experienced Front Office Manager to lead our front desk and guest services operations, ensuring seamless check-in/check-out experiences and outstanding guest satisfaction.

What You'll Do

• Oversee daily operations of the front office, including reception, reservations, and concierge
• Lead, train, and schedule front office supervisors, guest service agents, and bellboys
• Ensure smooth check-in/check-out processes and efficient handling of guest requests
• Monitor guest satisfaction scores and address escalated complaints promptly
• Manage room inventory, rates, and occupancy in coordination with Reservations and Sales
• Ensure compliance with hotel policies, safety, and security proceduresPrepare front office reports and budgets for management review
• Coordinate with Housekeeping and Maintenance for room readiness and guest needs

What We Offer

• Career development and advancement opportunities within a growing hospitality group
• A collaborative and professional working environment
• The opportunity to shape front office standards for a new 4-star property

Who Should Apply

• 5–6 years of experience in front office operations, including leadership experience, preferably in a 4-star or similar hotel
• Strong leadership and guest relations skills
• Excellent command of English (spoken and written); Arabic is an advantageProficiency with hotel PMS systems
• Ability to work flexible shifts, including weekends and holidays

Apply in Confidence

If you're a front office leader who thrives on delivering outstanding guest experiences, we invite you to apply and become part of Times Inn.